Shipping + Returns

Where do we ship to?

Everywhere! We use tracked delivery for international orders and shipping costs are listed below according to your destination:

UK shipping is free for orders over £80 otherwise it’s £3 for smaller items (socks, scrunchies, masks) and £5 for larger items (hoodies, sweatshirts, joggers)

European shipping is £12

Worldwide shipping is £20

Please note that delivery outside of the UK may incur duties and taxes. These costs are not included in our shipping charges, so please be aware that shipping to your destination may incur an additional customs charge.

How long will it take?

We will aim to get your items to you as soon as we can! After up to 5 business days processing time, please allow:

UK 3-5 business days

Europe 5-10 business days

Worldwide 10-14 business days

For backorder items and custom orders, please allow up to 10 business days for processing. 

Once an order has been placed, we’re unable to amend the delivery address or redirect your package.

What if I need to return something?

 We hope that you'll love your purchase, but if for any reason you need to return something, you can do so for a full refund within 14 days of receiving your order. If you’d like to return or exchange an item, please email hello@tulaandtye.com.

Unfortunately we’re unable to cover the cost of return postage, and please note that the items are your responsibility until they reach us, so we would recommend using tracked postage. 

Items must be returned in the condition you received them - unworn, unwashed, and with the original tags and packaging.

Please note that the shipping costs for your original purchase will not be refunded.

We’ll let you know as soon as we receive your items back, and then please allow up to 10 business days for your refund to be processed.

Every order is carefully checked before being sent out for delivery, however if something doesn’t look quite right, or if you have received an incorrect item please contact us as soon as you can on hello@tulaandtye.com.